I purchased my curling iron at Sally Beauty Supplo 9/23/09 and have used it a couple of weeks. On Saturday 10/10/09 I was fixing my hair to go out of town and when I went to use it on the first section of my hair on the back of my head, my hair was literally burnt black and just broke off with the hair still in the curling iron. I can't believe it could get so hot that it would do that. I had it set on 15 which is half way on the heat scale. but even if it were set at 30, it should never be able to get that hot. I will be returning it to Sally, but will not be purchasing a Jilbere as a replacement.